AWWA certified backflow tester serving the San Francisco Bay Area and Monterey BayNew customers: $25 off your first test

Minor backflow repairs

A failed test or a dripping relief valve usually means worn internal parts. We fix that with the manufacturer’s repair kit and retest the assembly.

Signs a backflow preventer needs repair

  • It failed its annual test
  • Water is dripping or discharging from an RPZ relief valve
  • Water is leaking from a PVB bonnet or air inlet
  • Low pressure downstream of the device

What we repair

Inside an assembly are check valve discs, springs, seats, O-rings and (on an RPZ) a relief valve diaphragm. Debris from the water line and normal wear can stop them sealing. A minor repair means cleaning or replacing these parts with the manufacturer’s repair kit for that model, then retesting so the passing result can be filed with your water district.

When a device needs replacing

If the body is cracked or frozen, parts aren’t available, or your water district wants a different device type, the assembly has to be replaced. Replacement and new installation usually need a permit and must be done by a licensed plumbing contractor (C-36). We don’t install or replace devices ourselves, but we can refer you to a trusted licensed plumbing contractor, tell you what your district requires, and test the new device once it’s in.

Don’t plug a discharging relief valve or remove a device yourself: both can leave the water supply unprotected.

Repairs are quoted and approved by you before any work is done. If your device just failed its test, tell us what the tester found or book a test and we’ll take it from there.

BackflowCare is not a licensed contractor. We test backflow assemblies and make minor repairs under $1,000 that don’t require a permit. Installing or replacing a backflow preventer requires a licensed plumbing contractor; we can refer you to one we trust.

A large vertical fire-line backflow preventer outside a commercial building

Common questions

What happens if my backflow preventer fails the test?

The tester records which part failed. Most failures are fixed by cleaning or replacing internal parts such as check valve discs, springs, seals or the relief valve, using a repair kit for that make and model. After the repair the assembly is retested, and the passing result is submitted. Very old or damaged assemblies are sometimes better replaced.

My RPZ is dripping or dumping water. Is that normal?

No. An RPZ discharges water from its relief valve when it detects a problem, most often debris or wear on the first check valve, or pressure fluctuations on the supply side. A steady drip or a large discharge usually means the assembly needs service. Do not plug the relief valve: it is a safety feature.

Do I need a permit to install a backflow preventer?

Usually, yes. Most cities and water districts require a plumbing permit and an approved device type for new or replacement installations, and that work must be done by a licensed plumbing contractor (C-36). BackflowCare doesn’t install or replace devices, but we can refer you to a trusted licensed plumbing contractor, then test the new device once it’s in.

Can a backflow preventer affect my water heater?

It can. A backflow assembly or check valve on the main service makes your plumbing a "closed system", so the water that expands when it is heated has nowhere to go. That can raise pressure and cause a dripping relief valve on the water heater. A thermal expansion tank is the usual fix, and some codes require one.

My water district says it tests backflow devices itself. Do I need a tester?

No. A few suppliers test their customers’ devices with their own staff (for example San Jose Water and the City of Hayward), so you don’t hire a tester there. If your device fails, we can make minor repairs; a replacement needs a licensed plumbing contractor, and we can refer you to one we trust.

  • Backflow Testing & Certification

    Annual and new-installation testing of RPZ, double check and pressure vacuum breaker assemblies, with the test report filed for your water utility.

Need a backflow test or repair?

Book online in two minutes, or call us. Upfront pricing, and we file the results with your water district.